Refund policy

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Refund & Order Policy – Fairy by Camila Chancay

Because every item we create is fully customized, all sales are final. We do not offer refunds, cancellations, or exchanges once an order has been placed and approved.

Each design is made based on your specific ideas and business goals, so we strongly recommend reviewing all details and asking any questions before confirming your order. This helps ensure everything is exactly how you want it.

If there is an issue with your order — such as a missing item or a production mistake — please reach out within 24–48 hours after delivery. Be sure to include your name, order number, and a clear explanation so we can look into it and assist you.

Please note:

We use professional printing equipment and high-quality materials to achieve the best results. However, printed products can naturally change over time due to exposure to sunlight, heat, humidity, or other environmental conditions.

These changes are considered normal wear and not a printing defect, so they are not covered under any guarantee.